Frequently Asked Questions
Have questions? Check out our most frequently asked questions below. If you can't find an answer, check with our live chat below or reach out to us on our contact us page. We appreciate your business and look forward to helping!
Shipping
How do you ship my order?
We pride ourselves on fast shipping. Most orders are processed within 1 business day or sooner (many are shipped same day). Orders over $100 ship free within the continental U.S and mailed by USPS Ground Advantage. Most orders arrive within 3-5 business days. If you need faster delivery, please select an expedited option during checkout. Tracking information is provided as soon as your order is dispatched.
Where do you ship?
We are a family-owned business based in Oregon and ship nationwide, including to all 50 states. At this time, we do not offer international shipping.
Where do you ship from?
All orders are shipped from our location in Bend, Oregon.
How can I track my shipment?
Tracking information is provided as soon as your order is shipped and is available in the email sent to you and in your account on our website. Just click on Sign In at the top of any page on our website.
When will I get my order?
Most orders arrive within 3-5 days, depending on your location. If you need faster delivery, please choose one of our expedited options during checkout.
Returns
I didn't receive the product I ordered?
Sure thing, please contact our customer service team from our contact us page and we would be glad to help.
How can I return or exchange my order for a refund?
We strive to provide you fast and friendly service and 100% satisfaction when shopping with us. We accept returns within 10 days of delivery as long as the supplies were not damaged, opened or used. You can choose a credit or full refund (less shipping) by contacting our customer service team on our contact us page and we will be glad to help.
I made a mistake and ordered the wrong product. How can I fix that?
Please contact our customer service team on our contact us page and we would be glad to help you.
How long does it take to get a refund?
We process your refund within 1 business day after we receive your supplies back from you. Refunds normally take 1-3 days to show up on your statement. Feel free to contact us if you have any questions.
Products
What diabetic supplies do you offer?
We offer a wide range of discount diabetic supplies, including blood glucose test strips, continuous glucose monitors (CGMs), lancets, glucose meters, insulin pump supplies, control solutions, and more. Major brands we carry include Dexcom, FreeStyle, Omnipod, Accu-Chek, OneTouch, Contour, and True Metrix.
How do your prices compare to local pharmacies or big retailers?
We specialize in discounted diabetic supplies, often offering prices significantly lower than most local pharmacies or big-box retailers. Our mission is to make diabetes management affordable for everyone.
How does Subscribe & Save work?
Subscribe & Save is our automatic delivery program that ensures you never run out of your essential diabetic supplies. Simply choose the Subscribe & Save option on the product page, and we’ll deliver them to your door automatically every month - no extra fees or commitments. Plus, you’ll enjoy additional discounts on each recurring order. You can cancel your subscription at any time from your account dashboard.
Ordering
What is S & S?
S & S is our Subscribe and Save program. We offer a convenient option for you to get your supplies delivered to you every month, automatically. Nothing to remember or forget, your Subscribe and Save supplies will be delivered to you every month, and at a discount as well. Just select Subscribe and Save from the drop down menu on most of our product pages. You can cancel your subscription at any time from your account dashboard.
Payments
What forms of payment do you accept?
We accept most major payment cards and can be found at the bottom of every page on our website.
When will my payment method be charged?
An authorization will be placed on your payment method at the time you submit your order, and it will be captured and completed when your order has been shipped. Your account may show a pending charge during that time period and will drop off once it has been captured.
Do you accept insurance?
We do not accept insurance.
Discounts & Promotions
How do I apply a coupon code?
During checkout, there is a field for coupon codes. Just enter it exactly as you see it promoted and it will reflect in the total on the checkout page.
Can I use multiple coupon codes?
Each order you submit will only accept one coupon code.
Do you have discounts for business or volume purchases?
Please reach out to us on our contact us page for business or bulk/volume purchases.
How does Subscribe & Save work?
Subscribe & Save is our automatic delivery program that ensures you never run out of your essential diabetic supplies. Simply choose the Subscribe & Save option on the product page, and we’ll deliver them to your door automatically every month - no extra fees or commitments. Plus, you’ll enjoy additional discounts on each recurring order. You can cancel your subscription at any time from your account dashboard.
Account
How do I setup an account?
If you are a new customer, just complete all your contact details on the checkout page and after you submit, an account will be created for you. You will receive an email with your account information.
Why can't I login to my account?
If you have an account and can't login, please use the 'forgot password' feature after clicking Sign In, and you will receive an email with a link to change your password. If you don't have an account, just complete your checkout with all required details, and an account will be created for you. You will receive an email with your account details.
How can I see my past orders?
To see your past orders, make sure you have setup an account and not used the Guest feature to checkout. If you placed orders after logging into your account, they will show up in your account area after you Sign In on the top menu of any page on our site.
Customer Service
How can I get help?
Please reach out to our customer service team on our website contact us page. We'd be glad to help.
How can I cancel my order?
If you need help with your order, please reach out to our customer service team on our website contact us page. We'd be glad to help.
What are your hours?
Our office is open 9am to 4pm Pacific time Monday - Friday.
FREE Shipping on orders $100+
Save over our already discounted normal prices by shopping our diabetes supply bundles. Diabetes Test Strips, CGMs, Insulin Pump Supplies, Lancets, Brand Bundles and more.
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